How to Check PMR at Checkout in a Pharmacy

How to Check PMR at Checkout in a Pharmacy

A patient asks whether their prescription is ready while you are serving them at the till. The queue is building, the phone is ringing, and the answer needs to be accurate. Knowing how to check PMR at checkout gives the counter team a quicker route to the information...
Pharmacy First Tracking That Works at the Counter

Pharmacy First Tracking That Works at the Counter

A Pharmacy First consultation can begin at the counter, but the operational work does not end when the patient leaves. Teams need to know what activity is taking place, whether each opportunity has been recorded properly, and how the service is affecting staffing,...
Pharmacy EPOS Versus Retail POS Compared

Pharmacy EPOS Versus Retail POS Compared

A customer asks about a minor ailment while another is waiting to collect a prescription, a supplier delivery needs checking in, and the queue is growing. That is the real test of pharmacy EPOS versus retail POS. Both systems can take payment and print a receipt. Only...
Pharmacy EPOS Buyer Guide for UK Pharmacies

Pharmacy EPOS Buyer Guide for UK Pharmacies

A new EPOS system is rarely a simple till replacement. For a community pharmacy, it affects queue times, price accuracy, supplier orders, payment costs and the confidence of staff serving patients at the counter. This pharmacy EPOS buyer guide sets out what to assess...
Pharmacy Counter Hardware Setup That Works

Pharmacy Counter Hardware Setup That Works

A pharmacy counter is where retail, prescriptions, patient questions and payments meet. A poorly planned pharmacy counter hardware setup can turn that busy point into a bottleneck: staff switch between screens, receipts pile up, card terminals lose connection and...