Refunds & Returns Policy

Scope

This policy applies to purchases made from Medepos for business purposes.

Returns and Refunds

Medepos does not accept change-of-mind returns or offer discretionary refunds on business purchases. Subject to your legal rights and any express written agreement with Medepos, all sales are final.

We do not accept returns or issue refunds where goods have been ordered incorrectly by the customer, are no longer required, or are surplus to requirements. This applies even where goods remain unused or unopened.

Please check product descriptions, specifications, quantities, and suitability for your requirements before placing your order. For assistance, contact support@medepos.com before purchasing.

Faulty, Damaged, or Incorrect Goods

If you receive goods that are faulty, damaged on arrival, incorrect, or do not match their description, please notify us as soon as reasonably possible at support@medepos.com.

Please include your order number, details of the issue, and photographs where relevant. Retain the goods and, where possible, their packaging while we investigate.

We will review the issue and provide any remedy required by applicable law or your contract with Medepos. This may include repair, replacement, or a refund, depending on the circumstances and your entitlement.

Please contact us for return instructions before sending goods back. This request does not limit any legal right to reject goods.

Legal Rights

Nothing in this policy excludes or restricts any rights or remedies that cannot lawfully be excluded or restricted.

If you purchase as a consumer rather than for business purposes, the business-only restrictions above do not apply. Your statutory consumer rights, including any applicable cancellation, return, and refund rights, remain unaffected.

Contact

For all returns, refund enquiries, or order issues, please email support@medepos.com.