Help Desk

Our help desk is based on a three-level escalation approach.

About our help desk  

At the first level the end-user finds local procedural assistance on the system and the way to handle it when stuck for whatever reason.

If the first level support is unable to find a solution the call escalates, either to the Field Service if an intervention on-site is necessary, or to the second level of support, involving a product specialist and possibly the use of remote diagnostics and repair tools. In the extremely rare case that this intervention still fails, a work-around is proposed, and the third level of support comes into play, in general our international Centre of Competence, responsible for the product under consideration.

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Got a question or want to know more about we offer contact us using the form below!

MedEpos Pharmacy Epos Solutions

MedEpos put the customers first so while striving to keep your old business values at heart we provide you the best possible service to elevate your business

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Full installation and training

9AM to 5PM online support

EPOS at your fingertips