If the first level support is unable to find a solution the call escalates, either to the Field Service if an intervention on-site is necessary, or to the second level of support, involving a product specialist and possibly the use of remote diagnostics and repair tools. In the extremely rare case that this intervention still fails, a work-around is proposed, and the third level of support comes into play, in general our international Centre of Competence, responsible for the product under consideration.

MedEpos Pharmacy Epos Solutions

MedEpos put the customers first so while striving to keep your old business values at heart we provide you the best possible service to elevate your business